We value your trust and strive to make the entire purchasing process as simple and transparent as possible. Here’s a detailed step-by-step guide — from placing your order to receiving your package.

🛒 1. Placing Your Order

Once you’ve selected your items and placed an order on our website, you will receive an email with payment instructions.

This message is sent automatically — if you don’t see it in your inbox, please check your Spam folder.

⚠️ Please note: we only accept cryptocurrency payments (BTC, USDT, ETH, and others).

more about payment

💳 2. Payment Confirmation and Order Preparation

As soon as your payment is confirmed, we begin processing your order.

Order preparation typically takes 1–2 business days (excluding weekends).

📦 Important: We do not process or ship orders on Saturdays or Sundays. If you complete payment during the weekend, your order will be prepared on the next business day.

📦 3. Shipping and Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use it to track your package on the carrier’s website.

We offer two delivery options:

• 📦 Standard Delivery – 6–14 business days – €16
• ⚡ Express Delivery – 4–7 business days – €20

🚚 Free Express Delivery on all orders over €300

🌍 Where We Ship

We deliver throughout European Union, including:

🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇮 Finland, 🇫🇷 France, 🇩🇪 Germany, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇳🇱 Netherlands, 🇵🇱 Poland, 🇵🇹 Portugal, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇸🇪 Sweden

❓ Frequently Asked Questions

How long does it take from payment to shipping?

— Typically 1–2 business days. We always aim to ship as quickly as possible.

Will I receive a payment confirmation?

— Yes, once we receive your payment, you’ll get a confirmation email and we’ll start preparing your order.

Can I change the shipping address after ordering?

— Yes, as long as your order hasn’t been shipped yet. Please contact us as soon as possible at cryptosmokeeu@gmail.com